Delivery Coordinator

Delivery Coordinator – Oakville Nissan & Oakville INFINITI

Full-Time | Oakville, ON

We are looking for a professional, customer-focused Delivery Coordinator to join our growing team. This role is perfect for someone who loves creating exceptional customer experiences, is highly organized, and thrives in a fast-paced dealership environment.

As a Delivery Coordinator, you will be responsible for managing all aspects of the vehicle delivery process. Ensuring every customer leaves confident, informed, and excited about their new vehicle.

What You’ll Do

Coordinate Vehicle Deliveries

- Schedule and prepare new and pre-owned deliveries by working closely with Sales and the Business Office.

- Ensure vehicles are fully detailed, accessorized, and ready for customer pickup.

- Review all paperwork and delivery requirements to ensure a smooth handover.

Create an Exceptional Customer Experience

- Serve as the main point of contact during the customer’s pickup appointment.

- Walk customers through vehicle features, technology, safety systems, and key functionality.

- Assist with app setup, Bluetooth pairing, drive mode explanations, and ownership tips.

- Introduce customers to the Service Department and help book their first service appointment.

Support Customer Satisfaction

- Complete 24–48 hour follow-up calls to ensure customer satisfaction.

- Proactively address concerns and escalate issues to management when needed.

- Help maintain high CSI performance.

Administrative & Dealership Support

- Assist with reception coverage during downtime (phone lines, greeting guests).

- File, scan, and organize delivery-related paperwork.

- Support Sales Management with client follow-ups and internal coordination.

What You Bring

- Exceptional communication and interpersonal skills.

- Strong organizational abilities and attention to detail.

- Comfort presenting vehicle features and technology to customers.

- A polished, professional, and customer-first approach.

- Valid Ontario driver’s licence with clean driving record.

Why Join?

- Work in two modern, newly renovated facilities.

- Be part of a supportive, customer-focused, high-performing team.

- Competitive salary range: $40,000 – $55,000

- Full-time, Monday to Saturday schedule.

Ready to Apply?

If you're passionate about delivering great customer experiences and enjoy a dynamic, collaborative environment, we’d love to hear from you.

Apply today.