Service Advisor

Now Hiring: Service Advisor
Location: Oakville Nissan & Oakville INFINITI
Deliver a Premium Guest Experience with a Team That Treats Clients Like Family

Oakville Nissan and Oakville INFINITI are seeking a professional, guest-focused Service Advisor to join our growing team. As the face of our service department, you will play a key role in ensuring our clients receive the personalized, transparent, and exceptional service experience that defines our luxury and performance brands. This is a full-time role, and evening and weekend availability is required.

We pride ourselves on honesty, integrity, and treating every guest like family—making recommendations based on what we would do to our own vehicles, and never just what's on a service menu.

Your Key Responsibilities:

• Welcome guests with warmth and professionalism

• Schedule service appointments and create accurate work orders

• Act as a liaison between technicians and clients, clearly communicating findings and recommendations

• Recommend services based on technician diagnostics, not just routine maintenance schedules

• Provide consistent updates to clients throughout their service visit

• Present completed service summaries, review invoices, and answer questions with confidence and clarity

• Support your teammates in a collaborative, high-performance service environment

What We’re Looking For:

• Outstanding customer service skills and a passion for helping people

• Previous Service Advisor experience is required (Nissan, INFINITI, or other import brand experience is an asset)

• Experience with dealership CRM tools; ERA/Reynolds experience is strongly preferred

• Basic mechanical knowledge to confidently discuss vehicle concerns and repairs

• Strong typing, organizational, and administrative skills

• Excellent phone manner and communication skills

• Ability to multitask and thrive in a fast-paced, detail-driven environment

Why Join Oakville Nissan & Oakville INFINITI?

• Work in a fully renovated, flagship facility – the only one of its kind in Canada

• Represent two respected automotive brands known for performance and luxury

• Be part of a professional, supportive team that values your growth

• Ongoing manufacturer and in-house training

• Competitive compensation and benefits package

• Conveniently located just off the QEW and Third Line in Oakville

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.
If you're committed to delivering exceptional service and building long-term client relationships, we want to hear from you.